Delivery and Returns Policy

DELIVERY

What are your UK delivery options?

We offer delivery options for UK orders. Customers can choose between two options:

Standard Delivery - The parcel will be delivered within 2 to 4 business days for a fee of £4.95 GBP.
Next Day Delivery - The parcel will be delivered on the next business day for a fee of £7.95 GBP.

Free delivery on orders over £100.

Please note that delivery times may vary depending on the location and circumstances beyond our control.

Customers will receive a tracking number via email once the parcel has been shipped.

What are your INTERNATIONAL delivery options?

Shipping Zones FAQ

AUSTRALIA & NEW ZEALAND

Countries: Australia, New Zealand

Express - FedEx International Priority® (1-3 business days): £60.00 GBP
Standard - DHL - FREE DELIVERY (5-12 business days): Free (if you spend £250.00)
Standard Tracked - DHL (5-12 business days): £25.00 GBP

CANADA

Country: Canada

Express - FedEx International Priority® (1-3 business days): £42.00 GBP
Standard - DHL - FREE DELIVERY (3-12 business days): Free (if you spend £250.00)
Standard Tracked - DHL (3-12 business days): £20.00 GBP

Domestic (United Kingdom)

Country: United Kingdom

Express: 1-3 business days, £7.95 GBP
Standard: 2-4 business days, £4.95 GBP
Standard (£70.00 and up): 2-4 business days, Free (if you spend £70.00)

Countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Express - FedEx International Priority® (1-3 business days): £45.00 GBP
Standard - DHL - FREE DELIVERY (3-12 business days): Free (if you spend £250.00)
Standard Tracked - DHL (3-12 business days): £10.00 GBP

Middle East

Countries: Bahrain, Egypt, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Maldives, Morocco, Oman, Qatar, Saudi Arabia, United Arab Emirates, Yemen

Standard - DHL - FREE DELIVERY (7-14 business days): Free (if you spend £250.00)
Standard Tracked - DHL (7-14 business days): £20.00 GBP

REST OF ASIA

Countries: Bangladesh, Cambodia, China, Hong Kong SAR, India, Indonesia, Japan, Macao SAR, Malaysia, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam

Express - FedEx International Priority® (1-3 business days): £50.00 GBP
Standard - DHL - FREE DELIVERY (7-14 business days): Free (if you spend £250.00)
Standard Tracked - DHL (7-14 business days): £15.00 GBP

REST OF EUROPE

Countries: Åland Islands, Albania, Andorra...
You are not selling to 7 countries/regions in this zone, because they are not part of any market. Add countries/regions in Markets for the following: Armenia, Georgia, Greenland, Guadeloupe, Mayotte, Réunion, Turkey

Express - FedEx International Priority® (1-3 business days): £55.00 GBP
Standard - DHL - FREE DELIVERY (5-12 business days): Free (if you spend £250.00)
Standard Tracked - DHL (5-12 business days): £20.00 GBP

South Africa

Countries: South Africa, Ghana, Kenya, Nigeria

Standard - DHL (7-14 business days): £20.00 GBP

South America + Mexico

Countries: Brazil, Chile, Colombia, Mexico

Express - FedEx International Priority® (1-3 business days): £60.00 GBP
Standard - DHL - FREE DELIVERY (3-17 business days): Free (if you spend £250.00)
Standard Tracked - DHL (3-17 business days): £20.00 GBP

USA

Country: United States

Express - FedEx International Priority® (1-3 business days): £40.00 GBP
Standard - DHL - FREE DELIVERY (3-12 business days): Free (if you spend £80.00)
Standard Tracked - DHL (3-12 business days): £24.00 GBP

Note: Prices are listed in GBP (British Pound Sterling) and transit times are approximate. Conditions for free delivery vary by zone. Please refer to the specific conditions listed for each shipping zone.

If you cannot see your country in the shipping destinations drop-down at checkout please email us at care@criminaldamage.co.uk.

How long will my order take to arrive?

The estimated delivery time for your order will depend on the country we are shipping to. To get an idea of the estimated delivery time, please check the guide provided next to the pricing information above. However, please note that delivery times may vary depending on circumstances beyond our control.

We advise our customers to follow the information on the tracking website, which we always provide by email after we ship our parcel. This will enable you to track your parcel and stay updated on its progress until it reaches your doorstep.

Kindly note that our operations do not run on weekends and bank holidays. If you place an order after 10:00 AM on a Friday, your order will be processed and shipped out on the next business day, which is Monday.

What shipping carriers do you use?

We offer shipping with Evri, DPD, and FedEx.

Will I be charged at customs?

At the moment, we do not offer DDP (Deliver Duty Paid) for our shipments. However, we do offer DAP (Delivered at Place) where the customer is responsible for paying any applicable duties and taxes. This means that customers will need to pay customs fees themselves upon delivery.

RETURNS

How do I return my order?

We want to make sure that our return process is as smooth and easy as possible. To initiate a return, please post your item back to us at the following address:

Websale Returns

113 Whitechapel Road

London

E1 1DT

United Kingdom

While we do not offer free returns postage, we are pleased to cover the shipping costs of sending your new item(s) if you request an exchange. To ensure that your return is handled efficiently, please retain your proof of postage receipt and/or parcel’s tracking number in case your parcel is delayed or goes missing.

In order for us to process your return, please complete the return form that you received in your parcel. Be sure to clearly state your refund or exchange request. If you have lost your return form, no worries, you can download one here.

We kindly ask that you return your item(s) back to us within 14 working days. Additionally, please ensure that your item(s) have the tags attached and are in their original condition.

Once we have received your return parcel, we will aim to process it within 7 working days. Please note that during busy periods this may take a little longer.

We want to make sure that your shopping experience with us is nothing short of excellent. If you have any further queries about the return process, please feel free to email us at info@boy-london.com. We are always happy to help.

Can I return sale items, swimwear or underwear?

We accept returns for sale items, provided that the tags are still attached and the item is in its original condition.
For hygiene reasons, we do not accept returns for swimwear or underwear products, unless the item is faulty.

How long do I have to return a product?

You have 14 working days to return your item(s).

Have you received my return?

We want to ensure that our return process is as transparent as possible. If you have returned an item to us and are curious about its status, please check your return parcel's tracking number. If the tracking number indicates that your parcel has been delivered, please rest assured that we aim to process your parcel within 7 working days.

We understand that waiting for your return to be processed can be frustrating, and we thank you for your patience while we handle your return with care.